Effective Date: December 19, 2024
Prominent Disclosure Statement
Before using the Hill Online Shop app, please note that we collect and process sensitive data to provide and enhance our delivery services. Specifically, we collect:
- Precise Location Data: Active tracking during deliveries, both in the foreground and background.
- Personal Information: Necessary for facilitating deliveries and offering personalized services.
- Payment Information: Secure processing of transactions.
You can control these permissions at any time through your device's settings.
1. Introduction
Hill Group Limited ("we," "our," or "us") operates an online shopping and delivery application (the "App") designed to streamline ordering and delivery. This Privacy Policy outlines:
- The data we collect,
- How we use and protect your information,
- Your rights and choices regarding your data.
By using our App, you consent to the practices described in this policy.
2. Information We Collect
2.1 Location Data
- Precise Location Data: Used for:
- Accurate delivery address identification.
- Real-time delivery tracking.
- Route optimization.
- Enhancing location-based features.
- Background Location Data:
Accessed only during active delivery tracking for real-time updates to customers and delivery personnel.
2.2 Personal Information
We collect the following to provide essential services:
- Full Name and contact details (phone number).
- Delivery addresses (current and past).
- Payment details (encrypted and stored securely).
- Order history for reordering and support.
2.3 Device Information
Technical data to improve app performance includes:
- App usage statistics and analytics data.
- Device settings, such as preferred language.
3. How We Use Your Information
3.1 Essential Services
- To process and fulfill your orders.
- To securely manage payments.
- To coordinate and track deliveries.
- To provide responsive customer support.
- To send order confirmations and delivery notifications.
3.2 App Functionality
- To optimize delivery efficiency.
- To enhance user experience through performance analysis.
- To ensure seamless app operation on your device.
4. Data Storage and Security
We prioritize your data safety by implementing:
- Encryption: Industry-standard methods for securing sensitive data.
- Secure Servers: Data hosted on protected servers with restricted access.
- Regular Audits: Frequent evaluations of security practices.
- Access Control: Only authorized personnel can access sensitive data.
5. Third-Party Service Providers
To deliver our services, we may share your data with trusted third-party providers, including:
- Payment Processors: For secure transaction handling.
- Analytics Services: To enhance app functionality.
- Cloud Storage Providers: For secure data storage.
All third parties are contractually obligated to use your data solely for the outlined purposes and to protect it with robust security measures.
6. Your Privacy Rights
As a user, you have the right to:
- Access Your Data: Request a copy of your personal information.
- Correct Your Data: Update or correct inaccuracies.
- Delete Your Data: Request deletion of your account and associated data.
- Opt-Out of Marketing: Unsubscribe from promotional communications.
- Control Permissions: Modify app permissions through device settings.
7. Data Retention
Data is retained only for as long as necessary for the purposes stated in our Privacy Policy, including but not limited to:
Retention periods vary by data type:
8. Data Deletion Policy
User-Initiated Deletion
Users have the right to request the deletion of their personal data. Upon verification of the user's identity, Hill Online Shop app will:
Automatic Deletion
Inactive accounts will be deleted after 24 months of inactivity, following a notification to the user.
Legal and Regulatory Exceptions
Certain data may be retained beyond the standard retention period if required by law or for legitimate business purposes, such as:
9. Tracking and Analytics
We do not currently use tracking and/or analytics tools, such as Google Analytics, but may consider it in the future.
We do not show ads or use remarketing services for marketing and advertising purposes.
10. Payment for Products and Services
Yes, users can pay for our products and services securely.
11. Children's Privacy
Hill Online Shop does not knowingly collect personal data from children under 13. If we become aware of such a collection, we will promptly delete the information.
12. Changes to Privacy Policy
We may update this Privacy Policy periodically. Material changes will be communicated via:
- In-app notifications.
- Updates to the privacy policy URL on app store listings.
Please review this policy regularly for updates.
13. Contact Information
For questions or concerns regarding your privacy, contact us at:
- Email: info@hillgroup.co.tz
- Phone: +255 713 617 565
- Address: Hill Group Limited, Dar es Salaam, Tanzania
14. Compliance.
We adhere to the data policies of both Google Play and the Apple App Store by:
- Collecting only data essential for app functionality.
- Providing clear disclosure of data collection practices.
- Implementing strong security measures to protect your data.
- Allowing control over location permissions and other sensitive settings.
- Ensuring all declared data collection matches the details provided in app store listings.
This Privacy Policy is designed to include CCPA, CPRA, GDPR, and CalOPPA wording, ensuring compliance with applicable privacy laws.
Last Updated: December 19, 2024
This Privacy Policy ensures transparency about our data collection and usage practices, empowering you to make informed decisions about your privacy while using the Hill Online Shop App.